1. Payment and renewal
Plans are paid in advance for the period shown before approval. Each M-Pesa renewal requires a separate payment approval. We do not automatically debit your M-Pesa account at the end of a trial or paid period. Plan selection is not payment authority.
Check the prompt’s amount and recipient. Keep the transaction reference and contact support before retrying an unresolved payment.
2. Cancel your subscription
Use Settings → Danger Zone → Cancel Subscription for the selected business. Access continues until the displayed paid or trial end date; cancellation is not immediate. Renewal reminders are suppressed once scheduled. Use Undo Cancellation before it takes effect if you change your mind.
If access or permissions prevent cancellation, contact edgarjerry0@gmail.com with the business and requested action. We verify authority before changing an account. Subscription, funding, membership and filing permission are separate arrangements.
3. Refunds and payment problems
Subscription fees are non-refundable except as required by law. Partway cancellation of a monthly or annual period does not ordinarily entitle you to a pro-rata refund. Statutory cancellation, refund and service-quality remedies remain available.
Report duplicate payments, wrong amounts, missing paid coverage or service problems for review. An unresolved coverage update is not proof that payment failed. Where a refund is due, we will confirm the amount and arrange a verified reversal or return. Provider timings vary; refunds are not necessarily instant. We never require another payment to release a refund or ask for your M-Pesa PIN.
4. Request a billing review
Email edgarjerry0@gmail.com with “Billing review” as the subject, your account email, business name, date, amount, transaction reference and a brief explanation. Avoid full statements or unrelated financial information.
We will review the circumstances, explain the outcome and request further evidence if needed. Exercise any statutory cancellation or complaint right within its applicable deadline; a support review does not replace or extend that deadline.
5. Records and account closure
Cancellation does not delete your account or settle unresolved payments. Retain required records before access ends. Deletion is a separate reviewed request subject to retention duties and shared financial records; see Privacy.
This policy forms part of the Terms of Service. Mandatory Kenyan consumer rights prevail over inconsistent wording.
Contact
Regio is operated by Edgar Jerry, an individual. Support and privacy contact: edgarjerry0@gmail.com.
Do not send passwords, one-time codes or full identity documents in an initial email. We may ask for proportionate verification before discussing an account or acting on a data request.